Operations Manager Outbound (m/w/d)
Veröffentlicht: vor 1 Woche
- Leading and developing the outbound operations team
- Ensuring the timely processing of customer orders and customer satisfaction
- Strategic resource planning and optimal coordination of order volumes and staffing
- Managing, monitoring, and optimizing work processes, as well as reviewing process quality
- Ensuring compliance with contractual service levels and productivity targets
- Initiating and implementing improvement projects
- Analyzing and monitoring key performance indicators and supporting the team in implementing measures
- Participating in the preparation and execution of internal and external audits and certifications
