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- Leading and developing the outbound operations team
- Ensuring the timely processing of customer orders and customer satisfaction
- Strategic resource planning and optimal coordination of order volumes and staffing
- Managing, monitoring, and optimizing work processes, as well as reviewing process quality
- Ensuring compliance with contractual service levels and productivity targets
- Initiating and implementing improvement projects
- Analyzing and monitoring key performance indicators and supporting the team in implementing measures
- Participating in the preparation and execution of internal and external audits and certifications