Senior Product Owner - Digital Channels (m/f/d)

Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork.

For our office in Berlin Mitte, we are looking for a

Senior Product Owner - Digital Channels (m/f/d)

As Senior Product Owner – Digital Channels, you will own the vision, roadmap, backlog and performance of our digital channels across websites, customer onboarding and servicing, eBanking and mobile applications.

Combining strong business judgement with technical expertise, you will drive the development and continuous improvement of our digital products and customer journeys, including integrations with APIs and core-banking platforms in a modern, cloud-native technology environment. You will work closely with business and technology teams as well as external partners to translate customer needs, business strategy and regulatory priorities into effective digital solutions.

You will foster a collaborative and inclusive working environment, bringing teams and stakeholders together to achieve shared outcomes.

Delivery of value – Realising and managing the team mission

• Own and prioritise the Digital Channels vision, roadmap and backlog against agreed outcomes and success measures.
• Translate business strategy, customer needs and regulatory priorities into clear requirements across websites, onboarding, eBanking and mobile applications.
• Balance customer value, business benefit, cost, capacity, risk, maintenance and technical sustainability when setting priorities.
• Lead integration across digital channels, internal applications, third-party services and core-banking platforms, ensuring alignment with architecture, security, data, resilience and regulatory requirements.
• Own the delivery budget and coordinate in-house, offshore and external delivery capacity.
• Manage cross-team risks, issues and dependencies and provide transparent reporting on progress, value and outlook.

Facilitating a team to realise the product vision

• Lead delivery across multiple cross-functional teams, setting clear priorities and decision parameters.
• Communicate the product vision and roadmap, aligned with business strategy, customer needs and the overall mission.
• Partner closely with business, engineering, architecture, operations, risk, compliance, security and data stakeholders.
• Enable effective agile delivery, timely decisions and the rapid removal of impediments.
• Foster accountability, collaboration and continuous improvement, while protecting team focus and autonomy and supporting capability and development needs.

• At least 5-7 years' of professional experience as a (Senior) Product Owner or in a comparable role, owning complex digital products or customer journeys.
• A degree in business administration, management, finance, banking, economics or a related field.
• Proven experience leading complex cross-functional delivery across in-house, offshore and external teams in a regulated financial services environment.
• Strong understanding of retail banking, particularly customer onboarding, digital servicing and related operations.
• Proven experience delivering web, mobile and eBanking products, including integrations with core-banking platforms and third-party services.
• Strong technical understanding of cloud-native SaaS, modular architectures, APIs, data flows, authentication and systems integration, with the ability to challenge technical solutions and trade-offs.
• Strong prioritisation, stakeholder management and influencing skills, combined with an understanding of security, resilience, data protection and operational risk.
• Proficiency in Jira and Confluence and excellent English communication skills; German and/or Dutch are an advantage.

• An international team with colleagues from more than 50 different countries
• Social benefits such as a company pension scheme and capital formation contributions
• 30 days holiday as well as 24 and 31 December as non-working days
• Employee Assistance Programme – personal 24/7 helpline for all employees
• Various possibilities for flexible working, i.a. various part-time models, flexitime
• Extensive, very flexible home office arrangements
• Possibility to work from other EU countries for up to 30 days per year
• Additional benefits such as sports activities, free fruit, nuts and drinks
• Employer contributions to BVG job ticket and a Lease a bike programme
• An informal corporate culture - without dress code and ‘Sie'.
• An excellent learning culture and opportunity to improve your professional competencies
• Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount

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