Junior Customer Support Manager (f/m/d)

As part of our Client Services Team IR Europe, you will help our clients publish investor relations content and deliver webcasts professionally, reliably, and to the highest quality standards. As a central point of contact, you will contribute to an outstanding client experience and support our continued growth in digital investor relations.

Activities

• Build and maintain strong, long-term relationships with our predominantly listed clients, providing reliable and professional support through our digital solutions.
• Manage and quality-assure the content of investor relations websites for well-known companies.
• Plan and support virtual corporate events, with a particular focus on audio and video webcasts.
• Use our in-house content management system and proprietary webcast platform to maintain website content and coordinate webcast delivery.
• Collaborate closely with our Newsroom, Project Management, Web Development, and Sales teams to deliver excellent customer experience.
• Take ownership from an early stage and develop your skills in a growing, international environment.

Requirements

- Background in business, social sciences, communications, or a related field.
- Fluent in German (at least C1 level) and strong English skills (at least B2 level).
- Confident, practical, and responsible use of AI tools.
- Experience working with content management systems (CMS) and basic HTML knowledge.
- Interest in image and audio editing.

Team

As part of our Client Services Team IR Europe, you will act as a central point of contact and contribute to an outstanding client experience while supporting our continued growth in digital investor relations.

Application Process

Screening Interview

An introductory conversation with our Culture & People team to discuss your background, motivation, and interest in the role, while giving you the opportunity to learn more about EQS and our recruitment process.

Technical Interview

A discussion with the Hiring Manager focused on your professional experience, technical expertise, and the skills required for the role through role-specific questions and examples.

Cultural Fit Interview

A conversation with our Culture & People team to explore how your values, collaboration style, and ways of working align with EQS's culture, while helping you determine whether we're the right fit for you.