IT Support Technician (f/m/d)* - Hamburg Headquarter

Would you like to join us as a IT Support Technician (f/m/d)*? You will collaborate with our European On-Site teams as well as the Technology teams in Hamburg, to provide professional and empathetic IT support to our colleagues in Hamburg as well as in Belgium, Luxemburg and Austria. Apply to become part of our journey!

With the power of a globally successful brand, we at Engel & Völkers are setting new standards and, together with our international colleagues, driving forward first-class services and creative solutions. At Engel & Völkers, you'll work independently from day one with plenty of creative freedom to contribute new ideas and realize projects. Together, we are shaping a corporate culture that fosters personal growth and an innovative mindset.

To support our On-Site team at the Hamburg headquarters, we are looking for you as a full-time (40 hours) IT Support Technician (f/m/d)* with immediate effect. This position requires a high level of technical expertise, excellent troubleshooting and problem-solving skills, and outstanding communication skills. Our On-Site Service Desk colleagues are required to work independently and be proactive towards our employees.

• As an IT Support Technician (f/m/d)*, you are responsible for the quarterly hardware renewal and its management.
• You are responsible for locally relevant operational tasks in the area of IT infrastructure (e.g. computer administration, printing, network).
• You will work closely with the Central infrastructure team to provide technical support for our remote sites in the Hamburg area as well as in Belgium, Luxemburg and Austria.
• Keeping technical documentation and internal processes up to date.
• Contributing to employee onboarding and offboarding processes (equipment, access).
• Analyzing, qualifying and processing support and service requests.

• Professional experience as an IT Support Technician (f/m/d)* as well as a deep understanding of the business needs behind IT.
• You are confident in using Windows and Apple operating systems. Ideally, you are also familiar with mobile devices (iOS and Android).
• Knowledge of cloud-based collaboration tools such as Google Workspace, as well as ticketing systems and web-based applications in a business context.
• One of your notable strengths is your excellent communication skills combined with a high level of competence in identifying problems and finding solutions.
• You are confident, organised, flexible, open-minded and a reliable person.
• Proficiency in English and German is mandatory.

• General conditions: 30 days of vacation plus additional days off on Christmas Eve and New Year's Eve, a hybrid work model with 50% presence at the headquarters each month, a learning flat rate in the in-house Academy and company pension scheme.
• Health & mobility: Monthly subsidies for your sports membership or for the Urban Sports Club, a Work-Life Portal, JobRad, Deutschland-Ticket subsidy and your own Pluxee card.
• Engel & Völkers Community: Various offers and training opportunities with e-learning formats, individual support, events and company celebrations, an incentivized employee referral program and other corporate benefits.
• Offers at the headquarters: Monthly after-work events, Barista bar with a wide selection of beverages and additional snacks, massage offers, an annual health week, a weekly “juice day” with freshly pressed juices, a 24/7 kiosk, influenza vaccinations, as well as free parking and e-charging stations in our underground garage.

Learn more about a career with us here.

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