We are looking for a Customer Success Manager to join our early-stage team and build our customer success playbook from scratch. You will act as a strategic advisor to VP and C-suite stakeholders at Europe's leading manufacturers, ensuring they realize measurable outcomes with our AI-powered platform. This is a high-ownership role that offers full organizational visibility and strategic influence from day one.
Activities
- Own onboarding end-to-end: Drive customers from contract signature to go-live with implementation plans, kickoffs, and discovery sessions that deliver time-to-value within 60-90 days
- Be the trusted advisor: Serve as primary point of contact for strategic accounts and build deep relationships with champions, end-users, and decision-makers across supply chain, procurement, operations, IT, and finance
- Educate customer leadership: Coach executives on AI adoption, organizational change management, and best practices for transforming shared inventory operations
- Prove value continuously: Run business reviews and executive presentations against customer-defined KPIs, monitor health scores and usage signals, and lead structured interventions before accounts go at risk
- Own renewals and expansion: Identify upsell and cross-sell opportunities, build ROI-based business cases, and exceed quarterly growth targets
- Shape the product and the playbook: Translate customer insight into structured briefs that influence the roadmap, co-author the Customer Strategy playbook with Sales, Marketing, and Founders, and drive references, case studies, and advisory boards
Requirements
- 2-5 years of experience in management consulting or a B2B SaaS startup in a customer-facing or commercial role
- Structured, hypothesis-driven problem-solving skills with the ability to develop clear action plans
- Strong executive communication and presentation skills to engage and influence VP and C-suite stakeholders
- Proven ability to build and present compelling business cases and ROI models
- CRM discipline and operational rigor, including experience with tools like Attio
- Ability to manage a portfolio of complex accounts in long-cycle, multi-stakeholder enterprise environments
Team
You will report directly to our CEO & Co-Founder, Helena, and work closely with the Founding Team, Product, Sales, and Marketing departments.
Application Process
- Screening Interview
- Culture Interview
- In Deepth Interview (on site)
- Case Study
- Reference Calls
- Offer