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About us
Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
Tasks
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Respond to customer inquiries mainly via chat, and email
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Accurately document all customer interactions and case details in the CRM system
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Follow communication procedures, guidelines, and policies
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Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
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Navigating multiple systems simultaneously
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Profile
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Native knowledge of Czech(C2) and good command of English (B2)
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Excellent written and verbal communication skills
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Strong computer literacy and the ability to navigate multiple systems and platforms with ease
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Strong attention to detail and the ability to follow processes and guidelines accurately
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Previous experience in a customer support or customer-facing role is an advantage
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Willingness to work on shifts from Sutherland's office in Varna
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Interest in Sports or I-Gaming will be considered a plus
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We offer
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Attractive salary and long-term job security on a permanent contract
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Relocation package to Varna, Bulgaria
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21 days of paid annual leave
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Additional health and life insurance
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Meal and gift vouchers
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Transportation allowance
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Employee recognition programs
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Access to training platform with possibility for certifications
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Clear career prospects with internal promotion opportunities
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Modern and pleasant work environment with cozy relaxation areas
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Contact
Ivana Pencheva, Recruiter <a href="mailto:Ivana.pencheva@sutherlandglobal.com" target="_blank">Ivana.pencheva@sutherlandglobal.com</a>
Eliza Koeva, Recruiter <a href="mailto:eliza.koeva@sutherlandglobal.com" target="_blank">eliza.koeva@sutherlandglobal.com</a>
Maria Dekova, TA Manager <a href="mailto:maria.dekova@sutherlandglobal.com" target="_blank">maria.dekova@sutherlandglobal.com</a>

1 Job in Bulgarien