Senior Project Manager Retail Operations (f/m/x) @ Carl Zeiss Extended Reality (XRX)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.


Aufgaben

• Own global order entry process for D2C and B2B, including prescription validation, escalation, compliance, and governance framework

• Lead global service center performance: capacity planning, SLA monitoring, quality, productivity, and efficiency improvements aligned with growth and automation

• Design and govern automation roadmap and workflow architecture, translating business rules into scalable, auditable systems with IT and Regulatory

• Drive cross-functional governance and prioritization with Process Owners, IT, Compliance, Data Protection, and Commercial to manage risks and system enhancements

• Manage senior B2B customer engagement on prescription validation, aligning solutions with governance, strategy, and budget

• Own global KPI framework for prescription validation, defining reporting standards and enabling data-driven decisions across regions

• Lead end-to-end customer solution development: analyze needs, define requirements, coordinate IT/operations, and ensure quality, timeline, and budget adherence

Profil

• Degree in Business, Engineering, Information Systems, or related discipline

• Extensive experience consulting, product/process excellence, transformation, or regulated environments

• Proven track record leading cross-functional initiatives involving IT, Operations, Compliance, and delivering end-to-end IT-enabled process solutions

• Experience in healthcare or regulated industries, with AI-driven process models considered a strong plus

• Skilled in structuring complex customer requirements into scalable process and IT solutions, and working in agile software/system development environments

• Strong governance mindset with ability to design scalable operating models, KPIs, and control mechanisms

• Demonstrated ability to align cross-functional stakeholders (IT, Operations, Commercial, Regulatory) and drive performance, capacity alignment, and efficiency improvements

• Fluent in English with willingness to travel

Wir bieten

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