Order Desk Clerk (m/f/x) Pro Audio Division
YAMAHA Music Europe GmbH is the world's biggest manufacturer of musical instruments and one of the leading producers of audio equipment for home entertainment and professional use. Our European headquarters are located in Rellingen (northwest of Hamburg). We have approximately 800 dedicated employees working in our offices across Europe including Germany, France, Italy, Spain, Scandinavia, and the UK, who operate local and international sales and marketing activities.
To strengthen our Pro Audio team at the earliest possible date we are looking for a
Order Desk Clerk (m/f/x) Pro Audio Division
In this role, you will be a key operational partner to our sales organization and business partners, ensuring smooth, accurate, and reliable order‑to‑cash processes. You will play a critical role in maintaining service excellence, operational efficiency, and strong dealer relationships across the Professional Audio business. This position offers a mix of operational responsibility, commercial collaboration, and cross‑functional teamwork in a dynamic international environment.
Aufgaben
- Manage end‑to‑end order‑to‑cash processes for Pro Audio business partners in the assigned sales territory
- Process and validate customer orders, confirmations, and invoicing via ERP and digital channels
- Act as a key operational contact for dealers, providing information on pricing, availability, and deliveries
- Support the Pro Audio sales team with quotations, availability overviews, and sales campaigns
- Coordinate closely with Logistics, Finance, and Sales to ensure smooth order fulfilment
- Handle returns and loan orders in line with internal procedures
- Support cross‑border and special sales activities where required
- Provide team cover and contribute to a collaborative, high‑service sales operations environment
Profil
- Has experience in sales operations, customer service, order management, or sales support, ideally in an international or B2B environment
- Has a strong understanding of order‑to‑cash processes
- Is confident working with ERP systems like SAP S4/HANA and CRM tools (Salesforce experience is a plus)
- Has organizational skills with high attention to detail
- Demonstrates a proactive, service‑oriented work style with problem‑solving skills
- Has communication skills and is comfortable working cross‑functionally in an international team
- Is proficient in German and English; French is a plus
Wir bieten
- An internationally active company that is characterized by sustainable action for the environment, customers and employees
- A competitive, attractive product range
- An international, committed team with a strong team spirit
- Work-life balance through a 38.5-hour week, our flextime model and the option of mobile working
- 30 days of paid leave per year
- Fair remuneration based on collective agreements including Christmas and holiday bonuses plus performance-related bonuses
- Possibility of a company pension scheme
- Subsidy for public transport
- Individual training opportunities
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