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Non-voice Customer Support with German and English - Relocation to Bulgaria

Sutherland Global Services
locationWarna, Bulgarien
VeröffentlichtVeröffentlicht: vor 2 Tagen
Vollzeit

About us

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

Tasks

  • Respond to customer inquiries mainly via chat, and email

  • Accurately document all customer interactions and case details in the CRM system

  • Follow communication procedures, guidelines, and policies

  • Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout

  • Navigating multiple systems simultaneously

Profile

  • Native knowledge of Czech(C2) and good command of English (B2)

  • Excellent written and verbal communication skills

  • Strong computer literacy and the ability to navigate multiple systems and platforms with ease

  • Strong attention to detail and the ability to follow processes and guidelines accurately

  • Previous experience in a customer support or customer-facing role is an advantage

  • Willingness to work on shifts from Sutherland's office in Varna

  • Interest in Sports or I-Gaming will be considered a plus

We offer

  • Attractive salary and long-term job security on a permanent contract

  • Relocation package to Varna, Bulgaria

  • 21 days of paid annual leave

  • Additional health and life insurance

  • Meal and gift vouchers

  • Transportation allowance

  • Employee recognition programs

  • Access to training platform with possibility for certifications

  • Clear career prospects with internal promotion opportunities

  • Modern and pleasant work environment with cozy relaxation areas

Contact

Ivana Pencheva, Recruiter Ivana.pencheva@sutherlandglobal.com

Eliza Koeva, Recruiter eliza.koeva@sutherlandglobal.com

Maria Dekova, TA Manager maria.dekova@sutherlandglobal.com