Customer Success Manager DACH 12 Months Contract (all genders)

Join our dynamic team as a Customer Success Manager. Drive customer success by managing key accounts and fostering robust relationships. Your role ensures that customers maximize their investment and achieve business goals through our platform.

Activities

• Own customer renewal and product expansion, ensuring maximum value.
• Act as a customer advocate to leverage all services for success.
• Support C-level stakeholders and help turn their vision into actionable roadmaps.
• Develop in-depth understanding of customer needs and align our features and benefits.
• Proactively identify and mitigate customer risks with tailored plans.
• Promote full license utilization, identify new opportunities, and collaborate with sales for growth.
• Foster networks between customers, partners, and Lucanet to align and advance strategic direction.

Requirements

• Degree in Business Administration or related field with relevant experience.
• Experience in B2B customer development, preferably in a SaaS environment.
• Ability to thrive in a fast-paced, multi-tasking environment.
• Experience with CRM/CSM tools (e.g., Salesforce, Planhat) is essential.
• Project management experience is a plus.
• Fluent in German (C1) and proficient in English (B2).
• Must have the legal right to work in the country of employment.

Team

Customer Success

Application Process

1. TA Screening

2. Hiring Manager interview

3. Head of Customer Success interview