Technical Support Specialist - Linux (all)

This role focuses on the integration of our Docker-based AI software for customers, ensuring seamless deployment and technical excellence. It combines problem-solving with process optimization and close collaboration with development teams and radiologists to continuously enhance our products and infrastructure.

Activities

• You will be responsible for integrating our Docker-based mediaire AI software for our customers – on-premise (via remote access).
• You will identify and resolve technical issues for our customers and communicate solutions both internally and externally.
• You will actively contribute to optimizing our internal processes to make them faster and more efficient.
• In close collaboration with our development team and radiologists, you will support the continuous improvement of our products and infrastructure.

Requirements

• You are a true tech enthusiast, an excellent communicator, and passionate about supporting both customers and colleagues.
• You are proficient in working with Linux and the command line.
• Your curiosity and problem-solving skills drive you to tackle complex challenges with confidence.
• You are fluent in English and are actively working on improving your German skills.
• You have completed training as an IT specialist / IT systems electronics technician and/or hold a degree in computer science or engineering.
• You are based in Germany.

PLUS POINTS:

• Experience with radiology IT systems (PACS, RIS, DICOM).
• Experience in MRI/Radiology.
• Strong Linux system administration skills, especially in networking and scripting with Bash or Python.
• Experience with CRM, service desk, and/or ticketing systems.
• Solid programming knowledge, ideally in Python.
• Experience with Docker and Git.
• Experience collaborating with software and data science teams.

Team

We’re an open, focused, and tech-driven team that values collaboration and celebrates success together. We combine professionalism with a passion for innovation—and never forget to have fun along the way.

Application Process

• First Interview – Meet our Senior P&C Manager, Kristina.
• Technical Interview – Conversation and live Challenge with Michael & Mark from our Technical Support Team.
• Team Fit & Final Interview – Get to know different team members and ensure a cultural match.