Interims Director Customer Success (all)

As Interim Director of Customer Success (m/f/d) at mediaire, you’ll manage and grow relationships with leading radiology chains, ensuring the successful adoption of our AI-based MRI solutions. With your expertise and hands-on mindset, you’ll drive customer success and help shape the future of medical imaging.

Activities

• Full ownership of the customer lifecycle in the DACH region – with a focus on large radiology networks and chains.
• Building, nurturing, and expanding close, strategic relationships with key partners and decision-makers in radiology.
• Ensuring seamless onboarding, training, and high customer satisfaction in the use of our AI-powered MRI solutions.
• Developing and implementing tailored success plans to maximize customer value and drive long-term retention.
• Identifying upselling opportunities and providing strategic support during rollouts to additional sites or in expanding the scope of product use.
• Close collaboration with product, sales, and support teams to continuously improve our solutions and services based on customer feedback.
• Developing and establishing reporting structures and KPIs to measure Customer Success and support data-driven decision-making.

Requirements

• Proven professional experience in radiology, ideally complemented by knowledge of MRI imaging and artificial intelligence.
• Experience in a leadership role within Customer Success, Key Account Management, or Business Development – preferably in a fast-growing HealthTech or MedTech startup.
• Deep understanding of the challenges and needs of radiology practices, especially in the context of digitalization and automation.
• Strong communication skills and experience working with medical decision-makers.
• Independent, solution-oriented working style with an entrepreneurial mindset and a pragmatic, hands-on attitude.
• Fluent German (spoken and written) as well as very good English skills.

Team

We’re an open, focused, and sales-driven team that values collaboration and celebrates success together. We combine professionalism with a passion for teamwork—and never forget to have fun along the way.

Application Process

• First Interview – Meet our CEO, Andreas.
• Second Interview – Conversation with our CCO, Guido.
• Challenge – Work on a case to showcase your skills.
• Challenge Interview – Present your approach and discuss solutions.
• Team Fit & Final Interview – Get to know different team members and ensure a cultural match.