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About us
Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
Tasks
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Respond to customer inquiries mainly via chat, and email
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Accurately document all customer interactions and case details in the CRM system
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Follow communication procedures, guidelines, and policies
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Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
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Navigating multiple systems simultaneously
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Profile
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Native knowledge of Czech(C2) and good command of English (B2)
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Excellent written and verbal communication skills
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Strong computer literacy and the ability to navigate multiple systems and platforms with ease
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Strong attention to detail and the ability to follow processes and guidelines accurately
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Previous experience in a customer support or customer-facing role is an advantage
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Willingness to work on shifts from Sutherland's office in Varna
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Interest in Sports or I-Gaming will be considered a plus
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We offer
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Attractive salary and long-term job security on a permanent contract
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Relocation package to Varna, Bulgaria
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21 days of paid annual leave
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Additional health and life insurance
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Meal and gift vouchers
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Transportation allowance
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Employee recognition programs
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Access to training platform with possibility for certifications
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Clear career prospects with internal promotion opportunities
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Modern and pleasant work environment with cozy relaxation areas
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Contact
Ivana Pencheva, Recruiter <a href="mailto:Ivana.pencheva@sutherlandglobal.com" target="_blank">Ivana.pencheva@sutherlandglobal.com</a>
Eliza Koeva, Recruiter <a href="mailto:eliza.koeva@sutherlandglobal.com" target="_blank">eliza.koeva@sutherlandglobal.com</a>
Maria Dekova, TA Manager <a href="mailto:maria.dekova@sutherlandglobal.com" target="_blank">maria.dekova@sutherlandglobal.com</a>

Non-voice Customer Support with German and English - Relocation to Bulgaria

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.If you are excited about health and technology,&nbsp;join our Fitbit Team! As a&nbsp;Fitbit Customer Support with German and English, you will be part of a great team and will:<ul><li>Help our users with any issues they might have via tickets or calls</li><li>Provide solutions to everyday device use questions on a case-by-case customer-oriented approach</li><li>Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team</li><li>Work with a passionate team of customer-friendly colleagues from an international background</li></ul>Not bad, right? What we expect from you:<ul><li>Very good knowledge of&nbsp;German&nbsp;language (B2 or similar) for daily communication with customers</li><li>Good command of English (B1 or similar) for training and internal communication</li><li>Basic understanding of iOS and Android OS features</li><li>Demonstrating empathy</li><li>Desire to help customers as best as possible and willing to contribute to the team’s success&nbsp;&nbsp;</li><li>Result-oriented with personal performance</li><li>Friendly and outgoing personality</li><li>Looking for a long-term employment</li></ul>In return, we offer:<ul><li>Relocation Assistance</li><li>Flexible working hours options</li><li>Fully paid training sessions&nbsp;</li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>Does it sound like the perfect job for you? Apply now! About us:&nbsp;TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.We care about the well-being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.&nbsp;

TELUS Digital Germany

Fitbit Customer Support with German and English (m/f/d) | Relocation to Bulgaria

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.Join&nbsp;TELUS Digital Bulgaria&nbsp;as a&nbsp;Solutions Consultant with German and English&nbsp;for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience. We offer:<ul><li>Flexible contract conditions (temporary employment, part-time options)</li><li>Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)</li><li>Relocation Assistance to Sofia (only for candidates located in another city in Bulgaria)</li><li>Fully paid training&nbsp;</li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>Key Responsibilities:<ul><li>Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate&nbsp;</li><li>Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers</li><li>Engage customers through multiple channels, including phone, email and chat</li><li>Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols&nbsp;</li><li>Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores&nbsp;</li><li>Collaborate with team members to share best practices and contribute to the knowledge base&nbsp;</li><li>Participate in ongoing training and stay updated on product knowledge and industry trends</li></ul>What You'll Need:<ul><li>Fluent&nbsp;German&nbsp;and&nbsp;English&nbsp;communication skills</li><li>Strong interpersonal abilities and customer service orientation</li><li>Ability to follow structured guides and processes</li><li>Excellence in active listening and problem-solving</li><li>Adaptable and quick to learn new processes and technologies&nbsp;</li><li>Self-motivated with a passion for customer satisfaction</li></ul>Ideal Candidate Profile:<ul><li>Customer-focused mindset and delivering exceptional service&nbsp;</li><li>Excellent communication style, ability to explain complex concepts simply</li><li>Ability to troubleshoot issues and find creative solutions</li><li>Collaborates and shares knowledge, and contributes positively to team dynamics</li><li>Embraces change, learns quickly, and maintains composure under pressure</li></ul>The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed. At&nbsp;TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result! Does it sound like the perfect job for you?&nbsp;APPLY NOW! &nbsp;About us:&nbsp;TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Solutions Consultant with German and English (m/f/d) | Relocation to Bulgaria

Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry&nbsp;TELUS Digital Bulgaria!*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.As a&nbsp;Digital Trust and Safety Analyst with German and English&nbsp;you will be a part of a great team and all together will:<ul><li>Review user-generated back-office information to ensure compliance with established policies</li><li>Take prompt and appropriate action on information that violates guidelines or poses risks</li><li>Stay updated on internal policies to ensure accurate implementation</li><li>Identify and analyze patterns to proactively address potential risks</li></ul>We’re looking for someone with:<ul><li>High attention to detail&nbsp;</li><li>Ability to defend decisions and provide context in thought process</li><li>Ability to identify patterns in behavior that can be leveraged for improved decision-making</li><li>Strong organizational and time management skills to deal with shifting priorities and high volumes of work</li><li>Experience investigating fraud, spam, or other types of inappropriate information is an asset</li></ul>Required Qualifications:<ul><li>Ability to process sensitive information&nbsp;</li><li>Fluent in&nbsp;German</li><li>B2 or higher English language skill</li><li>Knowledge of pop culture, global events, and culture of the market(s) you are serving</li></ul>In return, we will give you:<ul><li>Fully paid training&nbsp;</li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects! Does it sound like the perfect job for you?&nbsp;Apply now! &nbsp;About us:&nbsp;TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Digital Trust and Safety Analyst with German and English (m/f/d) | Relocation to Bulgaria

TELUS Digital Bulgaria&nbsp;is looking for passionate&nbsp;Back Office Gaming Support Specialists with German&nbsp;to join our&nbsp;NEW Game Support Team&nbsp;- get the job you will enjoy!*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.A typical day:<ul><li>Assist our players with any issues they might experience or report</li><li>Focus on the player and provide the ultimate player experience</li><li>Listen to the voice of the players and communicate it further to the appropriate teams</li><li>Work with our team to improve our processes</li></ul>If you have:<ul><li>Fluency in&nbsp;German&nbsp;and a good command of&nbsp;English</li><li>Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset</li><li>Player empathy and understanding a player’s perspective when tackling their issues</li><li>Understanding of Player Support</li><li>Desire to help the players as best as possible and to contribute to the team’s success</li></ul>We offer:<ul><li>Fully paid training</li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!Does it sound like the perfect job for you? APPLY NOW!About us:TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

5 Vollzeit Jobs in Bulgarien