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*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate Join our team in Bulgaria and keep deliveries on track!&nbsp;We’re looking for a Logistics &amp; Delivery Advisor with German and English to ensure seamless package administration and delivery support. If you are organized, quick-thinking, and people-oriented, this role is for you.What You’ll Do:<ul><li>Deliver top-notch customer support via phone, email, or chat in German and English</li><li>Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.</li><li>Ensure every interaction is professional, efficient, and leaves customers with a positive impression.</li><li>Stay up to date on client policies, products, and services.</li></ul>What You Bring:<ul><li>Fluency in German (C1/C2) and good knowledge of English (B2 and above).</li><li>Proven computer skills, including MS Office and Google Suite.</li><li>Great communication, organization, and problem-solving skills.</li><li>Previous customer support experience (logistics/delivery experience is a plus).</li><li>High school diploma or equivalent.</li></ul>Why You’ll Love It:<ul><li>Join a friendly, international team.</li><li>Grow your career in logistics and customer service.</li><li>Make a real impact every day.</li></ul>We Offer:&nbsp;<ul><li>Fully paid training&nbsp;</li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li><li>Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)</li></ul>✨ Ready to deliver great experiences? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. Wir bieten vielfältige Einstiegsmöglichkeiten in unserem Kundenservice-Team. Ob Sie Quereinsteiger sind oder bereits Erfahrung haben – Sie sind bei uns willkommen! Unsere Vollzeitstellen können flexibel im Büro oder im Homeoffice ausgeübt werden. &nbsp;

TELUS Digital Germany

Logistics & Delivery Advisor with German and English

About us
Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
Tasks
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Respond to customer inquiries mainly via chat, and email
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Accurately document all customer interactions and case details in the CRM system
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Follow communication procedures, guidelines, and policies
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Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
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Navigating multiple systems simultaneously
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Profile
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Native knowledge of Czech(C2) and good command of English (B2)
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Excellent written and verbal communication skills
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Strong computer literacy and the ability to navigate multiple systems and platforms with ease
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Strong attention to detail and the ability to follow processes and guidelines accurately
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Previous experience in a customer support or customer-facing role is an advantage
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Willingness to work on shifts from Sutherland's office in Varna
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Interest in Sports or I-Gaming will be considered a plus
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We offer
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Attractive salary and long-term job security on a permanent contract
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Relocation package to Varna, Bulgaria
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21 days of paid annual leave
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Additional health and life insurance
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Meal and gift vouchers
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Transportation allowance
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Employee recognition programs
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Access to training platform with possibility for certifications
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Clear career prospects with internal promotion opportunities
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Modern and pleasant work environment with cozy relaxation areas
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Contact
Ivana Pencheva, Recruiter <a href="mailto:Ivana.pencheva@sutherlandglobal.com" target="_blank">Ivana.pencheva@sutherlandglobal.com</a>
Eliza Koeva, Recruiter <a href="mailto:eliza.koeva@sutherlandglobal.com" target="_blank">eliza.koeva@sutherlandglobal.com</a>
Maria Dekova, TA Manager <a href="mailto:maria.dekova@sutherlandglobal.com" target="_blank">maria.dekova@sutherlandglobal.com</a>

2 Vollzeit Jobs in Bulgarien