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TECHNICAL CLIENT SERVICES MANAGER job in Frankfurt am Main bei 360 Treasury Systems AG

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360 Treasury Systems AG Frankfurt am Main, Hessen Vollzeit
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Your responsibilities

  • Manage, solve, escalate all incoming requests from clients

  • Provide first class customer communication

  • Optimize workflows and proactive find solutions; 

  • Documentation of workflows and processes

  • Manage adhoc projects

  • Assist account manager and clients with ‘go live’ and resolve connectivity and technical issues with our Java-based client software

  • Resolve technical problems or business workflow issues during initial client communication

  • Assist with identification of software bugs and work with internal teams to manage through to resolution

  • Perform regression testing of full range of products and features on our platform


Your profile

  • Minimum Bachelor Degree, computing based discipline is preferred. Other degree subjects will be considered depending on experience.

  • Preferably 2 – 5 years of experience in client services / middle office / back office of a global market sales & trading division or other FX or treasury environment. Fresh graduates are welcome to apply

  • Good understanding of fundamental IT concepts : Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting

  • Excellent sense of customer service (detail and service-oriented)

  • Good organization skills, ability to work under pressure and to meet tight deadlines

  • Ability to communicate in a precise, accurate and timely manner

  • Ability to communicate technical/product information to a non-technical audience

  • Self-motivated with a proactive and consistently high output work ethic

  • Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage


Our offer

  • Performance appraisals on a regular base

  • 360T Academy including Sales Excellence Program

  • Modern Singapore office located directly in the city center

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Job ID: d98ec5247eee461992852cbdc74f422e