German-Speaking Account & Insight Manager (m/f/d) job in Nürnberg bei Symanto

For supporting our Category Team we are currently looking for a German-Speaking Account & Insight Manager (m/f/d).

Your job will be:

Project management

• End-to-end project management: manage every aspect of customer deliverables from design, development, planning through execution of strategic project roadmaps focusing on customer’s businesses goals.

• Leverage the latest Symanto tools, features and functionality to the customer’s needs.

• Manage program profitability through aligning activities to strategic account goals and drive program renewals and incremental expansions.

• Data Interpretation and reporting: ability to interpret large amounts of data and report research results in a compelling, story-driven manner in answering fundamental client business objectives.

• Manage the internal coordination and execution of tasks across teams.

• Ensure timely delivery from each stakeholder.

• Support of the product team by identifying opportunities for product development based on client needs and demands.

• Work closely with R&D team to assure quality.

• Manage dedicated resources functionally and disciplinarily.

• Mentor – Demonstrate capability to lead, train, and mentor junior staff.

Account management

• Own and manage multi-level client stakeholder relationships.

• Consult with new and potential customers on best practices in psycholinguistic analytics.

• Establish and maintain a trusted/strategic advisor relationship with assigned clients ensuring retention and satisfaction.

• Handle new client onboarding, setup and training.

• Deliver progress meetings to client and ultimately present final deliverables to clients.

• Collaborate with sales in the preparation of proposals and in identifying further sales opportunities.

Education, Required Skills and Experience

• Bachelor degree in business, economics, marketing, market research or related field with technical understanding/experience.

• German language proficiency.

• Fluency in English.

• Minimum 3 years experience in customer relationship/account management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment.

• Experience working with big data; excellent understanding of data analysis tools and techniques.

• Strong working knowledge of MS Office.

• Customer-oriented, good understanding of clients´ needs and good client service.

• Very good analytical and communication skills.

• Creativity and good problem-solving skills.

• Quality-driven, able to work in team.

• Able to travel up to 20%.

Preferred Skills and Experience

• Psychology/business psychology background and/or experience in business psychology.

• Experience using interactive data visualization tools such as PowerBI or Tableau.

• Experience in one of the following industries: Software, Hospitality, Pharmaceutical, Gaming, Financial Services, Automotive, B2B (any industry), and/or Retail.

• Experience in enterprise or SaaS professional service.

• Embrace opportunities to learn new technical concepts.

Are you interested?

We are looking forward to receiving your application (CV & motivation letter) through the following link:

https://jobapplication.hrworks.de/apply?companyId=jba9af0&id=ff4adb