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IT Operations Manager (m/w/d) bei deeploi GmbH

IT Operations Manager (m/w/d)

deeploi GmbH München, Bayern (Onsite) Vollzeit
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Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi, founded in early 2023, has just raised €3M from Cherry Ventures and top tier business angels to rethink how IT is done. 
IT as a Service – not as a struggle: We are  building an all-in-one IT platform, combined with premium support. From user  on- and offboarding, to service and support, cybersecurity and network  management – deeploi covers the entire scope of a company´s IT department.




Benefits:

  • Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to build a startup from scratch to Europe’s #1 IT Operating System.
  • Attractive compensation package, incl. Virtual Stock Option Plan (VSOP).
  • High responsibility and ownership from day 1
  • Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
  • Office in Munich and Berlin-Mitte
  • [more to come as we grow]



Your Mission: 

  • You provide technical support and troubleshooting for our customers with a focus on cloud-based technologies.
  • You manage support tickets and ensure swift resolutions of issues in a customer-friendly manner.
  • You work collaboratively with other teams to identify and resolve technical problems.
  • You provide excellent customer service and display empathy while assisting users.
  • You solve arising problems independently.



Your Profile: 

  • 2+ years of experience in a technical support role.
  • Extensive knowledge of Microsoft 365 / Azure AD.
  • Basic knowledge of Google Workspace.
  • Familiarity with cloud-based technologies.
  • Familiarity with mobile device management.
  • Endpoint focus on Windows.
  • Basic knowledge of Apple.
  • Basic knowledge of server and storage structures.
  • Customer-centric, empathic and solution oriented with strong problem-solving skills.
  • Good written and verbal communication skills.
  • Team player mentality.
  • Business fluency in English and C1/C2 level in German.

We are looking forward to your application!
The deeploi Team

 
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Job ID: HEYJ~4e04c5cd879d47e6b9bdaa1adb8