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Customer Service Manager (f/m/d) job in Berlin bei MoBerries

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Customer Service Manager (f/m/d) bei MoBerries

Customer Service Manager (f/m/d)

MoBerries Berlin Vollzeit
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We are looking for a Customer Service Manager (f/m/d) to join our team and to take responsibility in an exciting startup environment and build the future of the HR industry with us together! 


Role
 



  • Manage and resolve daily client tickets to provide professional support for our business customers by phone and email      

  • Ensure that clients questions and problems are resolved properly and quickly      

  • Address challenging customers and problems that require escalation outside of the department      

  • Grow client relations and work closely with the tech team to identify bugs      

  • Work independently to master emailing best practices, our platform and the tools we offer customers


 Requirements:
 



  • Excellent knowledge of German and confident command of English      

  • Completed apprenticeship, preferably with an economic or technical focus      

  • At least first work experience in customer support, ideally in a B2B environment      

  • Very good communication skills       

  • Solution-oriented thinking and understanding of technical contexts



Benefits  



  • Working in a passionate international team      

  • Flexible working hours & part-time option      

  • Cool office at the center of Berlin      

  • Company events  

 
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Job ID: 4ab7c7c8c4a543b5b024b403594554c6