Take responsibility: You will perform day to day operation of Skype for Business (SfB) environment which includes change, release, performance and availability management.
Networked communication: You will monitor availability and correct functioning of Skype for Business, as well as, utilization and planning for server systems capacity upgrades worldwide for all Bosch locations.
Observe, and think ahead: You will follow up in diagnosing and be in charge of resolving any system problems, utilizing all available tracing and troubleshooting tools (OCS and CLS logger, Snooper, Wireshark, etc.).
Reliable implementation: You will provide operational support and be responsible for troubleshooting of system infrastructures.
Use your creativity and freedom: Planning, coordinating and performing maintenance activities, upgrades, patches and disaster recovery tests with customers in the field.
Conscientious coordination: You will work with other technical teams including network and telephony engineers and vendors, as necessary, to support customer activities., Working practice: goal and customer oriented, independently and reliable
Working experience: several years of professional experience in an large scale enterprise environment managing MS Lync 2013 or SfB 2015 components in a high availability architecture based on ITIL processes
Knowledge: IP and IP related communication concepts like QoS, interfaces to Exchange and a mobility environment, knowing SfB Peripheral components like SBC, SBA, IP-PBX and Load Balancers would be beneficial
Qualification: Microsoft Certification: MCTS (70-664) TS: Lync Server 2010, Configuration or 70-336-Core Solutions of Microsoft Lync Server 2013 desirable
Languages: good English skills both written and spoken
Education: completed degree in electrical engineering, computer science, communications engineering, communications technology or similar