For our client we are looking for an

for a permanent position in Stuttgart
  • Reference number:
Your Duties:
  • Act as key point of contact for clients in all matters
  • Responsible for achieving campaign KPI’s and targets, for account budgets and profitability
  • Management of Account Managers and manage multiple campaigns
  • Accountable for the performance, productivity and quality of the campaigns
  • Responsible to motivate and drive their teams to maximum efficiency
  • Be appointed to bring out the best in the individuals within the team and maximise their potential
  • Ensure the members of the team are fully compliant in carrying out their duties
  • Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained
  • Develop high level relationships to serve as a trusted partner for our client and organise the necessary resources to the client needs
  • Contribute pro-actively to the overall development of the campaign through ideas and creativity
  • Cross-functional collaboration with other teams and participation in client events, meetings and shows as requested/as relevant
Your Qualifications:
  • University degree preferred
  • Solid experience in outsourced call centre management or customer service
  • Proven experience in maintaining and building client relationships
  • Proven experience in managing customer service or sales teams
  • Excellent communication and motivational skills, ability to multitask and work independently
  • German language skills on an native speaker level and fluency in English
  • A proven track record in performance and achieving targets within a call centre environment
  • Excellent understanding of call centre practices, KPIs etc.
  • Good level of computer literacy (MS Word, MS PowerPoint, MS Excel, Call centre software)
Your Benefits:
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Danke für Ihr Interesse!!

Danke für Ihr Interesse an der Stelle Key Account Director - Germany (m/f) . Wenn Sie von uns auch zukünftig Job-Angebote erhalten möchten, teilen Sie uns zu diesem Zweck bitte hier Ihre E-Mail-Adresse mit.Bitte geben Sie Ihre E-Mail-Adresse ein, bevor Sie auf die externe Bewerbungsseite weitergeleitet werden.

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